Refund Policy

Last Updated: July 22, 2026

At LeadBlaze, we're committed to your satisfaction with our AI chatbot service. This refund policy outlines our approach to refunds for our subscription-based lead generation platform.

Free Trial — Free Until Your First Lead

All new LeadBlaze customers receive a free trial with no charge and no payment method required. The trial lasts until the chatbot captures your first qualified lead on your website. During this trial period you can:

  • Access all features of our AI chatbot service
  • Generate unlimited conversations (subject to fair use policy)
  • Deploy the chatbot live on your website
  • Receive your first qualified lead, with full contact details, at no charge
  • Cancel anytime without any charges

After your first lead is captured, the chatbot continues answering for a limited grace period; a subscription is required for it to keep operating beyond that.

No refund is necessary during the trial period since no payment is collected until you subscribe.

Monthly Subscription Billing

LeadBlaze operates on a $19/month subscription model:

  • Billing begins when you start your subscription, after your first lead has been captured
  • Subscriptions are billed monthly in advance
  • Automatic renewal unless cancelled
  • Cancel anytime through your account dashboard

Refund Eligibility and Process

Standard Refund Policy

Due to the digital nature of our AI service and the value provided immediately upon activation, refunds are generally not provided once billing begins. However, we will consider refunds in the following circumstances:

Technical Issues Beyond Resolution

If our service experiences persistent technical problems that:

  • Prevent your chatbot from functioning properly
  • Cannot be resolved by our technical support team
  • Significantly impact your ability to generate leads

Service Not as Described

If the LeadBlaze service fundamentally differs from our advertised capabilities and:

  • The issues cannot be addressed through configuration or support
  • The service fails to meet core promised functionality

Billing Errors

We will promptly refund any charges that result from:

  • Duplicate billing
  • System errors in subscription processing
  • Unauthorized charges due to technical issues

Requesting a Refund

How to Request

To request a refund, please contact our support team:

  • Email: support@leadblaze.ai
  • Include: Your account email, subscription details, and reason for refund request
  • Response time: We will respond within 48 hours

Refund Review Process

  1. Our founder and core team will personally review your request
  2. We may schedule a call to understand your concerns and explore solutions
  3. If technical issues exist, we'll attempt to resolve them first
  4. Refund decisions are made on a case-by-case basis within 5 business days

Refund Processing

Approved refunds will be:

  • Processed within 7 business days of approval
  • Refunded to your original payment method
  • May take 1-2 billing cycles to appear on your statement depending on your payment provider

Subscription Cancellation

How to Cancel

You can cancel your LeadBlaze subscription at any time:

  • Self-service: Through your account dashboard (recommended)
  • Email: Contact support@leadblaze.ai
  • Immediate effect: Cancellation prevents future billing

Access After Cancellation

When you cancel:

  • Your chatbot remains active until the end of your current billing period
  • Access to your dashboard and lead data continues until period end
  • No refund is provided for the current billing period you've already paid for
  • No penalties or cancellation fees

Account Data After Cancellation

  • Lead data and conversations remain accessible for 90 days post-cancellation
  • After 90 days, data is permanently deleted from our systems
  • You can export your data anytime during the 90-day period

Service Interruption Policy

Planned Maintenance

  • Scheduled maintenance will be announced in advance
  • No refunds for brief, planned downtime
  • Extended planned outages may qualify for service credit

Unplanned Outages

If our service experiences significant unplanned downtime:

  • Outages exceeding 24 consecutive hours may qualify for service credit
  • Credit calculation based on percentage of month affected
  • Credits applied to next billing cycle rather than cash refunds

What's Not Covered

Refunds are not available for:

  • Subscription fees after service usage has begun (except for qualifying circumstances above)
  • Dissatisfaction with lead quality or quantity (inherent to AI-based services)
  • Changes in business needs or strategy
  • Competitor preferences
  • Force majeure events beyond our control

Customer Success Approach

Before considering refunds, we're committed to ensuring your success:

  • Direct founder support for troubleshooting and optimization
  • Custom configuration assistance to improve lead quality
  • Training sessions to maximize your chatbot's effectiveness
  • Onboarding calls to ensure proper setup and integration

Our goal is to make LeadBlaze work for your business rather than process refunds.

Dispute Resolution

If you're not satisfied with our refund decision:

  1. Request escalation to our founder for personal review
  2. Provide detailed documentation of your concerns
  3. We'll work together to find a mutually acceptable solution
  4. As a last resort, disputes may be handled through binding arbitration

Policy Updates

This refund policy may be updated to reflect changes in our service or legal requirements. Material changes will be communicated through:

  • Email notification to active subscribers
  • Notice in customer dashboards
  • Updates posted on our website

Contact Us

For refund requests, cancellation assistance, or policy questions:

Email: support@leadblaze.ai
Response Time: Within 48 hours
Website: leadblaze.ai

Our founder and core team provide personal attention to ensure your concerns are addressed fairly and promptly.