Privacy Policy

Last Updated: August 27, 2025

At LeadBlaze, protecting your privacy and the privacy of your website visitors is fundamental to our AI chatbot service. This Privacy Policy explains how we collect, use, protect, and share information when you use our AI-powered lead generation chatbot service.

This policy covers:

  • Information collected through our website (leadblaze.ai)
  • Data processed through LeadBlaze chatbot widgets installed on customer websites
  • Information collected during customer account registration and service usage
  • Data handling practices for AI-powered conversations and lead generation

For questions about this Privacy Policy, contact us at support@leadblaze.ai.

Information We Collect

Customer Account Information

When you register for a LeadBlaze account, we collect:

  • First and last name
  • Organization/company name
  • Email address
  • Password (encrypted)
  • Automatically generated unique client ID for your organization

Website Visitor Data (Through Customer Chatbots)

When visitors interact with LeadBlaze chatbots on customer websites, we may collect:

  • Conversation content and messages exchanged
  • Contact information voluntarily provided (name, email, phone number)
  • Business inquiry details and lead qualification information
  • Chat session metadata (timestamp, duration, user journey)

Customer Website Content

Our AI automatically analyzes publicly available content on customer websites to:

  • Understand business offerings and services
  • Generate relevant chatbot responses
  • Customize conversation flows
  • Improve lead qualification accuracy

Technical and Usage Data

We collect:

  • Browser type, device information, and IP addresses
  • Website usage patterns and chatbot interaction analytics
  • Performance metrics and system logs
  • Local storage identifiers strictly necessary for service functionality (no cookies)

Customer Support Communications

Information shared through support channels including email correspondence, onboarding calls, and technical assistance requests.

How We Use Your Information

Service Delivery

  • Operate and maintain your LeadBlaze chatbot service
  • Generate intelligent AI responses to website visitor inquiries
  • Create automated lead summaries and deliver them to your dashboard
  • Analyze your website content to improve chatbot knowledge and responses
  • Process subscription billing and payment transactions

Customer Support and Communication

  • Provide technical support and onboarding assistance
  • Respond to customer inquiries and service requests
  • Send service-related notifications and account updates
  • Conduct setup calls and training sessions when requested

Service Improvement

  • Analyze conversation patterns to enhance AI performance
  • Develop new features and functionality based on usage patterns
  • Monitor system performance and reliability
  • Ensure service quality and prevent abuse through fair use monitoring

Legal and Security

  • Comply with applicable laws and regulations
  • Protect against fraud, abuse, and security threats
  • Maintain data integrity and system security
  • Fulfill legal obligations and respond to lawful requests

Lead Generation for Customers

  • Process visitor conversations to identify qualified leads
  • Generate AI-powered lead summaries with key insights
  • Deliver lead information to customer dashboards
  • Enable follow-up communication between customers and their prospects

Data Sharing and Third-Party Services

AI Service Providers

LeadBlaze uses enterprise-grade AI services to power our chatbot functionality. When visitors interact with your chatbot:

  • Conversation content is processed by AI providers (such as OpenAI, Anthropic) to generate responses
  • These providers process data solely to deliver the AI service and do not retain or train on your data
  • All third-party AI processing occurs under strict data processing agreements

Infrastructure and Security Partners

We work with trusted technology partners for:

  • Secure cloud hosting and data storage
  • Payment processing for subscription billing
  • Operational monitoring and logging (cookieless)
  • Security and fraud prevention

No Data Selling

We never sell, rent, or trade your personal information or customer data to third parties for marketing purposes.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

Data Security and Storage

Security Measures

We implement industry-standard security practices including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security monitoring and updates
  • Compliance with data protection standards

Data Storage Location

Data is stored on secure, enterprise-grade cloud infrastructure with multiple geographic backup locations to ensure reliability and disaster recovery.

Access Controls

Access to customer data is limited to authorized personnel who need it to provide support, maintain the service, or comply with legal requirements.

Data Retention and Deletion

Customer Account Data

We retain your account information and subscription data for as long as your account remains active, plus a reasonable period afterward for legal and business purposes.

Conversation and Lead Data

  • Active customer conversations and lead data are retained to provide ongoing service
  • Deleted or cancelled accounts: data is retained for 90 days then permanently deleted
  • Customers may request immediate data deletion subject to legal retention requirements

Website Content Analysis

Analyzed website content is retained to maintain chatbot performance. This data is deleted when your account is cancelled or upon request.

Legal and Compliance

Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.

Data Deletion Requests

Customers can request deletion of their data by contacting support@leadblaze.ai. We will process requests within 30 days, subject to legal retention requirements.

Cookies and Tracking

No Cookies

We do not set or read cookies on our website, dashboard, or chatbot widget. We do not use analytics, advertising, or tracking cookies.

Local Storage (Non-cookie)

We use browser local storage for strictly necessary functionality, such as:

  • Maintaining authenticated sessions in the browser
  • Preserving in-progress actions (e.g., subscription intent during sign-up)

Local storage data remains on your device, is scoped to your browser, and is not used for cross-site tracking.

Third-Party Domains

When you navigate to third-party services (for example, payment processors), those providers may use their own cookies on their domains under their privacy policies. Such cookies are not set or controlled by LeadBlaze.

Your Privacy Rights

California Consumer Privacy Act (CCPA)

California residents have the right to:

  • Know: Request disclosure of personal data categories and sources we collect
  • Delete: Request deletion of personal data we have collected
  • Opt-out: Request that we not sell personal data (Note: LeadBlaze does not sell personal data)
  • Non-discrimination: Receive equal service regardless of privacy rights exercise

General Data Protection Regulation (GDPR)

If you are in the European Union, you have additional rights:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of personal data under certain conditions
  • Portability: Request transfer of your data to another service
  • Restrict processing: Request limitation of how we process your data
  • Object: Object to processing of your personal data under certain circumstances

Exercising Your Rights

To exercise any privacy rights:

  • Email us at support@leadblaze.ai
  • Include your full name, email address, and specific request
  • We will respond within 30 days and verify your identity before processing requests
  • No fees apply for most requests, though excessive requests may incur reasonable charges

International Data Transfers and Compliance

Data Processing Locations

LeadBlaze processes data using cloud infrastructure providers with data centers in multiple regions. We ensure all data transfers comply with applicable privacy laws through:

  • Standard Contractual Clauses (SCCs) for international transfers
  • Adequacy decisions where available
  • Additional safeguards as required by law

Compliance Frameworks

We maintain compliance with:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • SOC 2 Type II security standards
  • Other applicable data protection regulations

Children's Privacy

LeadBlaze is a business-to-business service intended for organizations and their adult users. We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information to us, please contact us immediately at support@leadblaze.ai and we will promptly investigate and delete any such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

  • Email notification to registered account holders
  • Prominent notice on our website
  • Updates posted in customer dashboards

Continued use of LeadBlaze after changes take effect constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions, data requests, or concerns about this policy:

Email: support@leadblaze.ai
Website: leadblaze.ai

We are committed to addressing privacy concerns promptly and transparently. Our founder and core team provide direct support to ensure your questions are answered thoroughly.