Tag: customer service
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Your Guide to a Customer Support Chatbot
Think of a customer support chatbot as your website’s tireless digital receptionist. It’s an AI-powered program that mimics human conversation, offering round-the-clock help to your visitors. Instead of a human agent answering the same questions over and over, the chatbot steps in, freeing up your team for the tricky, high-stakes customer problems that really need…
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Your Guide to Live Chat Support
Live chat support is a way for your website visitors to get instant answers from a real person or an AI chatbot through a simple text window. Think of it as the digital version of a helpful store assistant, always ready to offer guidance and turn a passive browser into an engaged customer. It’s more…