Tag: customer engagement
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A Guide to Chatbots for Marketing
Think of your website as your digital storefront. For a long time, we relied on the equivalent of a welcome mat and some signs—a homepage and a navigation bar—to help people find their way. Marketing chatbots have completely changed the game. It’s like having a dedicated, hyper-efficient concierge standing at the door, ready to greet…
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Your Guide to Live Chat Support
Live chat support is a way for your website visitors to get instant answers from a real person or an AI chatbot through a simple text window. Think of it as the digital version of a helpful store assistant, always ready to offer guidance and turn a passive browser into an engaged customer. It’s more…
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Automated Direct Messages Guide for Engagement
Automated direct messages are basically pre-written messages that get sent out automatically when someone takes a specific action on social media. Instead of having a team member glued to the screen typing out every single welcome message or response, this technology lets you instantly connect with people at just the right moment. It’s how you…